Terms of Service

1. About Us and the Services

We provide diagnosis and resolution services for advertisers whose Google Ads accounts, Google Merchant Center accounts, or specific advertisements have been suspended, restricted, disapproved, or otherwise affected by Google’s enforcement of its policies.

Our Services include:

• Free written preliminary assessment of cases submitted through the Site
• Detailed diagnosis of policy issues affecting Google Ads or Merchant Center accounts
• Appeal preparation and submission
• Documentation assembly for advertiser verification, copyright certification, financial services certification, and similar processes
• Site, ad, and product feed audits for policy compliance
• Ongoing compliance monitoring for clients who engage us on a recurring basis
• Consultation and advisory services

We do not provide:

• Legal advice (we are not lawyers and our work is not a substitute for legal counsel)
• Guarantees of any specific outcome from any Google Ads or Merchant Center appeal
• Services for businesses operating in categories explicitly prohibited by Google’s policies (such as counterfeit goods operations, binary options brokers, credit repair services in jurisdictions where banned, or businesses based on deceptive practices)
• General digital marketing, SEO, social media advertising, or web development services outside the scope of Google Ads and Merchant Center policy work

Contact: contact@circumventingsystemspolicy.com

2. Eligibility

You may use the Site and engage us for the Services only if:

• You are at least 18 years of age
• You have the legal authority to enter into a binding contract on behalf of yourself or the business you represent
• You are not legally prohibited from receiving services in your jurisdiction
• You agree to provide accurate, truthful information about your business and your case

If you are using the Services on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

We reserve the right to refuse to engage with any prospect or client at our sole discretion, particularly where we believe the underlying business does not meet our intake criteria as described in our service pages.

3. The Free Preliminary Assessment and Initial Diagnosis

We offer a free preliminary assessment through the Site and a free written diagnosis in response to inquiries submitted by email or through the contact form.

The free assessment and diagnosis include:

• Identification of the specific Google policy or sub-policy affecting your case
• An honest verdict on whether the case has a realistic path to resolution
• A description of the work the case would require
• A quote or starting price for the full engagement if the case is viable

The free assessment and diagnosis do not include:

• Any commitment by us to take on the engagement
• Any guarantee of accuracy of the verdict (the verdict is based on the information you provide and the case may differ when examined in greater detail)
• Any legal advice
• Any specific recommendation to act in a particular way that creates liability for us if you act differently

You may use our diagnosis as a starting point for handling the case yourself, for engaging a different service provider, or for engaging us. The diagnosis itself is provided without any expectation of further engagement.

4. Engagement Terms

If you choose to engage us for paid Services, the specific terms of the engagement will be confirmed in writing before any paid work begins. The written engagement terms will specify:

• The scope of the work
• The deliverables we will provide
• The timeline for the engagement
• The fee structure and payment terms
• Any specific assumptions or dependencies (for example, your provision of supporting documentation by a specific date)

A formal engagement begins only when you have:

• Received our written quote
• Approved the quote in writing (email confirmation is sufficient)
• Completed any required payment or payment authorization for the initial portion of the work

Until all three steps are completed, no engagement exists and we have no obligation to perform paid work.

5. Fees and Payment

Fees for our Services vary by case complexity, scope of work, and the specific policy involved. We publish starting price ranges on our service pages for guidance. The final fee for any engagement is the amount specified in the written quote you approve.

Payment terms:

• Some engagements may require payment in full before work begins
• Other engagements may use a milestone-based payment structure (for example, a portion at the start, a portion at delivery, or similar)
• Ongoing compliance retainers are billed monthly in advance

Accepted payment methods: Specified in your engagement confirmation. We may accept payment through bank transfer, online payment processor, or other methods agreed in writing.

Currency: Fees are quoted and payable in the currency specified in your engagement confirmation.

Late payment: If you fail to pay an invoice when due, we may suspend work on your engagement until payment is received. If payment is not received within 30 days of the due date, we may terminate the engagement. You remain responsible for fees due for work already performed.

Refunds: Refund eligibility depends on the stage of the engagement and the reason for the refund request. Our refund policy is described in Section 7 of these Terms.

Taxes: Fees are exclusive of any applicable taxes. Where we are required by law to charge tax (such as sales tax, value-added tax, or services tax) on the Services, the tax amount will be added to the invoice.

6. Your Responsibilities

When you engage us for the Services, you agree to:

• Provide accurate, complete, and truthful information about your case, your business, and any supporting documentation
• Not misrepresent your business model, your products or services, your licensing status, your business history, or any other material fact
• Provide requested documentation, screenshots, or other supporting materials in a timely manner
• Cooperate with reasonable requests for clarification or additional information during the engagement
• Review and approve our work product at the stages we specify
• Not request that we perform any work that would involve fabricating documents, misrepresenting facts to Google, or providing false information in appeals or applications
• Make any required changes to your website, ad copy, product feed, or business documentation as part of the agreed corrective action
• Inform us promptly if you receive new communication from Google during our engagement on your case

You acknowledge that the outcome of any Google Ads or Merchant Center appeal depends on factors beyond our control, including Google’s review team decisions, the accuracy of your underlying business operations, and changes in Google’s policies. We cannot guarantee any specific outcome.

You also acknowledge that if you provide us with inaccurate or incomplete information, this may affect our diagnosis and the success of any appeal. We are not responsible for outcomes that result from incorrect information provided by you.

7. Refund Policy

Our refund policy varies by the stage of the engagement:

Before any paid work has begun:

The free preliminary assessment and free diagnosis create no payment obligation. No refund applies because no payment has been made.

After payment but before substantive work has begun:

If you cancel the engagement before we have done substantive work on your case, you are entitled to a full refund minus any administrative fees specified in your engagement confirmation.

After substantive work has begun but before delivery:

Refunds are pro-rated based on the work completed. We will calculate the amount due in good faith based on the percentage of the engagement completed.

For fixed-fee engagements, this calculation reflects the proportion of deliverables already produced or work already performed.

After delivery of the engagement deliverables:

No refund applies. The fee compensates us for the work performed and the deliverables produced, regardless of the outcome of any subsequent Google review.

Special cases:

• If we determine during our work that the case is unwinnable and we cannot complete the engagement scope, we will refund the unused portion of the fee.
• If Google’s review process changes during our engagement in a way that fundamentally changes the work required, we will discuss the implications with you and may offer a partial refund or scope adjustment.

We do not offer refunds based on outcomes. Specifically, an unsuccessful appeal does not entitle you to a refund of fees paid for the work of preparing the appeal, provided the work was performed in good faith and to professional standard.

8. No Guarantee of Outcomes

We work to maximize the likelihood of a successful outcome for every engagement we accept. We do not, and cannot, guarantee any specific outcome.

Specifically, we do not guarantee:

• That Google will reinstate any suspended account
• That Google will approve any disapproved ad
• That Google will accept any appeal we submit on your behalf
• That Google will complete any certification or verification within any specific timeframe
• That a reinstated account will remain in good standing in the future

Google’s policy enforcement decisions are made by Google, not by us. We provide our best professional work in preparing diagnoses, appeals, certifications, and corrective actions, and we work within the framework Google has established. The final decision rests with Google.

You acknowledge that Google’s policies may change at any time without notice, and that policy changes may affect the success of your engagement or the long-term status of your account.

9. Confidentiality

We treat all information you share with us in the course of an engagement as confidential. We do not disclose:

• Your business name, domain, or identity to third parties
• The specific details of your case to anyone outside our team without your permission
• Any documentation you share with us beyond the purposes of the engagement

Confidentiality survives the termination of the engagement.

If we wish to publish a case study describing our work on your case, we will request your written permission first. Any published case study will be anonymized so that you cannot be identified, unless you explicitly authorize the use of your business name.

We may share your information with our team members, contractors, and third-party service providers as necessary to perform the Services, subject to those parties being bound by confidentiality obligations. We may also disclose your information if required by law, court order, or government request.

10. Intellectual Property

Our intellectual property:

The Site, including all text, graphics, design, logos, software, and other content (excluding content provided by you), is our property or the property of our licensors. The Site and its content are protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works of the Site or its content without our prior written permission, except for personal, non-commercial use as a visitor to the Site.

The deliverables we produce for you during an engagement (appeals, diagnosis reports, audit findings, compliance checklists) are provided for your use in connection with the specific case for which they were prepared. You may use the deliverables for that purpose without restriction. You may not resell or redistribute our deliverables to third parties without our permission.

Your intellectual property:

You retain all rights to the information, documentation, and content you provide to us. By providing this content to us, you grant us a limited license to use it for the purpose of performing the Services.

You represent that you have the right to share with us any content you submit and that doing so does not infringe the rights of any third party.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

No indirect or consequential damages:

We are not liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to your use of the Site or the Services. This includes (without limitation) lost profits, lost revenue, lost business opportunity, lost data, business interruption, or loss of goodwill, even if we have been advised of the possibility of such damages.

Cap on direct damages:

Our total liability to you for any claim arising from or related to the Site or the Services is limited to the amount you have paid to us for the specific engagement giving rise to the claim, or to USD 500 if you have not paid us any amount.

No liability for Google’s decisions:

We are not liable for any actions, decisions, or policies of Google or any third-party platform. This includes (without limitation) suspensions, disapprovals, account terminations, policy changes, or enforcement actions by Google.

Exceptions:

The limitations in this section do not apply to:

• Our gross negligence or willful misconduct
• Our breach of confidentiality
• Damages that cannot be limited or excluded under applicable law (such as certain consumer protection rights in some jurisdictions)

If your jurisdiction does not allow the exclusion or limitation of certain damages, the above limitations may not apply to you in full, and our liability will be limited to the maximum extent permitted by applicable law.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from or related to:

• Your breach of these Terms
• Your provision of false, inaccurate, or misleading information to us
• Your violation of Google’s policies, applicable law, or the rights of any third party
• Any content you provide to us that infringes the rights of others
• Your use of our deliverables in ways inconsistent with the engagement scope or these Terms

This indemnification obligation survives the termination of these Terms and any engagement with us.

13. Disclaimers

The Site is provided “as is”:

The Site and its content are provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

The Services are professional services:

The Services are professional consulting services. While we apply our expertise and best efforts to every engagement, we do not warrant that the outcome of any specific engagement will be favorable to you.

No legal advice:

Nothing on the Site or in the Services constitutes legal advice. If your case involves legal matters (such as DMCA counter-notifications, trademark disputes, regulatory compliance for financial services, or other legal questions), you should consult a qualified attorney in addition to engaging us for the Google Ads or Merchant Center policy work.

No tax or financial advice:

Nothing on the Site or in the Services constitutes tax or financial advice. If your case involves tax or financial implications, consult a qualified accountant or financial advisor.

14. Termination

Termination by you:

You may stop using the Site at any time. You may terminate an active engagement by providing written notice to us. The terms of termination, including any refund due, are governed by the refund policy in Section 7 of these Terms.

Termination by us:

We may terminate or suspend an engagement, or refuse to provide further Services, at any time and at our sole discretion, including (without limitation) where:

• You have breached these Terms
• You have provided false or misleading information
• You have requested that we perform work that would involve fabrication, misrepresentation, or other dishonest conduct
• We determine during the engagement that the case is unwinnable and continuing the work would not benefit you
• You have failed to pay invoices when due
• Continuing to work with you would expose us to legal, reputational, or other risk

If we terminate an engagement, we will refund the unused portion of any fees paid in advance, calculated in good faith based on the work completed.

Effect of termination:

On termination, your right to use any deliverables produced during the engagement continues for the purpose for which they were prepared. Your obligations regarding confidentiality, indemnification, and any other provisions that by their nature survive termination remain in effect.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to its conflict of laws principles.

Informal dispute resolution:

If a dispute arises between you and us, we both agree to attempt to resolve it informally first. Either party may initiate this process by sending written notice to the other party describing the dispute. Both parties agree to engage in good-faith discussions for at least 30 days before pursuing any other resolution.

Formal dispute resolution:

If informal resolution does not succeed, disputes will be resolved in the courts of competent jurisdiction located in Pakistan, unless both parties agree in writing to an alternative dispute resolution mechanism such as arbitration.

For clients located in the EU, UK, or other jurisdictions that provide mandatory consumer protections, nothing in this section limits your right to bring claims in your local courts where such rights are guaranteed by law.

16. Changes to These Terms

We may update these Terms from time to time. When we do:

• We will change the “Last updated” date at the top of the document
• For significant changes that affect existing engagements, we will provide notice through email to active clients
• For changes affecting the Site generally, we will post notice on the Site

Continued use of the Site after the effective date of any update constitutes acceptance of the updated Terms. If you do not agree with an updated version, you should stop using the Site and contact us to discuss your active engagement, if any.

17. General Provisions

Entire agreement: These Terms, together with the Privacy Policy and any written engagement confirmation, constitute the entire agreement between you and us regarding the Site and the Services.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full effect.

No waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor in connection with a sale, merger, or other business transaction.

Force majeure: Neither party is liable for delays or failures in performance caused by events beyond reasonable control, including natural disasters, internet outages, government actions, or changes to Google’s services or policies that fundamentally affect the Services we provide.

No third-party beneficiaries: These Terms do not create any rights for third parties.

Language: These Terms are written in English. If translated into another language for convenience, the English version controls in case of any conflict.

Notices: Notices to us should be sent to contact@circumventingsystemspolicy.com. Notices to you will be sent to the email address you have provided to us.

18. Contact Us

For any questions about these Terms or about our Services:

We aim to respond to all inquiries within one business day, Monday through Friday, excluding public holidays in Pakistan.